Customer service

How can we best be reached?
The fastest way to reach us is by email. You can send your email to . We will then answer you as soon as possible and call you back if necessary. In that case, please note your telephone number in the email. We can also be reached by telephone. This only during working hours from 9:00 AM to 5:00 PM. The number on which we can be reached is 085-0020852.
Our address is Munnikenhof 10, 8141 GL Heino.

Company details
Bank account number: (Rabobank)
Chamber of Commerce: 01160563 Location number: 000006348009
VAT: NL821110536B01

Advice line
Eucerin: 0900 2050020
La Roche Posay: 023 5499344
Vichy: 023 5499343

If you work the next day, we can also have your order delivered to your work.

For orders less than €10, the shipping costs are €3.99 . The more you order, the lower the shipping costs. From €45,- you already paid no postage costs.

For Belgium, shipping costs are slightly higher and no shipping costs will be charged from €60 (excl. VAT).

Order procedure
You fill your shopping cart in our webshop. You can pay for this with ideal or afterwards via credit card. Once we have received your order, we will pack and ship your order. After sending you will receive an email containing a 'track and trace' code.

If damaged products have been received or incorrect products have been sent, please contact us. We will then solve this for you.
As a customer, you can invoke the right of return. You are then entitled to a full refund of the purchase amount (including administration and shipping costs). You can do this via and return your order (with sufficient postage) to:
stating Return + Order number
Munnikenhof 10
8141 GL Heino